May
01
2008

Paper billing blunder

I just read about the 300-page iPhone bill fiasco from last August after Justine Ezarik (a “lifecaster”) posted a video on several video community sites like YouTube with a total of over 8 million views in only four months.

Apple released the iPhone with a software “lock” so it could only be used on the AT&T Mobility network. After purchase, buyers activated their iPhone’s AT&T service contract using the Apple iTunes web page, during which buyers had the ability to choose their billing preference; however, if no option was specified during activation, AT&T defaulted to detailed billing.

Detailed billing itemized every data transfer, including background traffic for e-mail, text messaging, and Web browsing, even when the phone is off.

I think this is ridiculous because if a company service is Internet based, they can send you an e-bill.

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Alex Reid is a Canadian who likes a lot of things. Welcome to my world.