To launch their new Twitter account, the Vancouver Police Department (VPD) decided to ‘tweet’ the details of regular calls for 24 hours to show the public what they do in an average day.
This follows what the Greater Manchester Police Department similarly did two months ago in the UK, however VPD’s plan didn’t go exactly as promised. The VPD promised to tweet each and every call for 24 hours, adding they usually get an average of 500 calls per day.
In reality, 103 tweets were posted in a 14-hour stretch from 8am to 10pm by a lone “social media officer”, and perhaps a third of them were tips or Twitter replies, smartly reminding the public that Twitter won’t replace the 911 telephone function.
I hate to rain on their parade, because this is really a good thing!
More Police departments should be conversing with people and disclosing this kind of information (granted, leave out the names and numbers). Great idea, but it could have been executed better. They should have had two or three people in there, for this ‘special’ day.
If you’re going to say you’re going to do something for 24 hours, have the staff available to do so, and if you say you’re going to tweet each and every call, posting only 70 such calls in a 14 hour period does not look impressive for a 1700-strong organization.
I complain about this only because if the number of reports were closer to what a real day is like in a city like Vancouver, open data geeks would have something to play with. Otherwise, an average day in Vancouver appears pretty tame.