Fashion Brand Faces Fans Online
On Wednesday, LOFT — a brand owned by Ann Taylor Inc. — posted pictures of a typical catalog model in the brand’s new silk cargo pants on its Facebook page. Soon after, several fans began complaining that they wished the fashion company had posted photos of “real women” to display their goods.
In response, the very next day, LOFT posted several photos of their employees wearing the same clothes. The female employees were picked from the company’s design, styling and marketing staff and their body types ranged from size 2 to 12, and heights from 5?3? to 5?10?.
Fans were instantly pleased that they were being listened to, even if some ironically didn’t think the clothes were flattering on the “real women”.
This is a great example of how companies should be utilizing the Internet, not just using the web to distribute information, but remembering that communication is a two-sided street – you have to listen, not just talk, to have an effective conversation.






